Contact Centre Operations

Certificate in Contact Centre Operations (Level 3)

This popular 12-week training scheme will upskill and prepare you for a career in a contact centre for FREE! No experience necessary.

If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills.
We also have employment navigators that will support you into finding work.

Training held at 236 Great South Road, Manurewa, Auckland.

Sign Up Online

12 Weeks

Manurewa & Online

11 Jan 2021

What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information
  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:
  • Certificate in Contact Centre Operations (Level 3) upon completion
  • Completed CV
  • Job search support

Eligibility Criteria:
  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older
  • Must have basic literacy and numeracy & computer skills

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
  • You will need access to internet and a laptop/computer



Sign Up Online

You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.